Terms and Conditions

INTRODUCTION

This website is owned and operated by NaturallyFabulous.co.uk. Access is provided to this website in accordance with the conditions set out here below. Any use of this website including orders placed by you will be subject to these conditions. If you have any questions relating to these terms and conditions please contact our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.

DEFENITIONS

'Conditions' means these terms and conditions of use described.
'Website' means www.NaturallyFabulous.co.uk.
'Product' means a product displayed for sale or displayed for information only on the website.
'Product Description' means that part of the website where certain terms and conditions in respect of the individual product are provided.
'Personal Information' means the details provided by you on registration.
“Naturally Fabulous/we/us/our' means NaturallyFabulous.co.uk.
'You' means you, a user of the website.

USE & ACCESS

Please read these terms carefully as by using any part of this website, including completing any customer registration with us and/or placing any order on the website, you will be deemed to have understood and agreed to be bound by these terms.
If you do not agree with these terms, then you must cease use of this website immediately. These terms are a contract between us and you may wish to print a copy for future reference.

REGISTRATION

The personal information which you are required to provide when you register as a customer is true, accurate, and current and complete in all respects; and in particular you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree to notify us immediately of any changes to your personal information by contacting our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.
To be eligible to purchase Goods on this Website you hereby represent and warrant that you will:
· Register to use the website and;
· Be the holder of a valid debit/credit card and;
· Be 18 years of age or older.
We do not permit the following:
· Any other person sharing your user name and password; or
· Access through a single name and password being made available to multiple users on a network; or
· Impersonation of any other person or entity or to use a false name or a name that you are not authorised to use.
If following registration with the website you decide that you no longer wish to remain registered with the website you may cancel your registration by sending notice of cancellation to our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.

INDEMNITY

You agree to fully indemnify, defend and hold us, and our directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

OUR RIGHTS

We reserve the right to modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

ACCURACY OF CONTENT

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the delivery charges section below.
The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

PRIVACY POLICY

Please review our privacy policy below, which explains our use of the information you provide via this Website. NaturallyFabulous.co.uk values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘checkout'. You can access ‘checkout' to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit, debit card or Paypal details.
Our Website uses a market leading secure payment system, Paypal Merchant Payments. Paypal Merchant Payments offers all of the security measures you would expect, at checkout you are transferred via a secure server to Paypal Merchant Payments, a 128bit SSL encrypted secure page where you complete your order by providing your credit card details. Your browser encrypts the information that you type and the Paypal Merchant Payments server decodes it. Systems which encrypt potentially sensitive information by Secure Sockets Layer (SSL) technology provide the best possible protection on the internet. You can identify that you are on a secure site when the padlock appears.
All card details are encrypted using 128-bit encryption; they are not held in clear text on any Website. When you choose to pay online, your card details will not be available to NaturallyFabulous.co.uk. Your card details are input into Paypal Merchant Payments secure site and we do not have access to them at any time. Your card and address details are security checked and verified with the relevant card issuer and your payment is pre-authorised. You will receive a message in your internet browser window to tell you that payment has been authorised, and we will receive confirmation from the payment provider.
We are not liable for any unauthorised, erroneous or denied payments.
If you have any security concerns or questions please contact our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:
· Administration of our site:
The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
· Customer Service:
We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.
· Direct marketing:
Currently, we gather online customer information to enhance your online experience with us, to improve the content of our website, and for marketing and promotional purposes. We collect information from you when you complete the customer registration process. The information you share with us is used solely for the purpose of marketing and increasing the value of service to you. We want to keep you up to date on our latest products, promotional offers and events, we can inform you about these and other services and events we offer by email, post or telephone. We do not provide your personal details to other companies or individuals for their marketing purposes. You can unsubscribe from our contact list at any time by either replying to a promotional e-mail with the word 'unsubscribe' in the subject line or by contacting our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday. We will then make sure your personal information is deleted from our mailing list and databases in accordance with our administrative policies. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website.
· Cookies:
The NaturallyFabulous.co.uk online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.NaturallyFabulous.co.uk and log into your account with your user name and password. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. You can alter your cookie and JavaScript settings in your browser's preferences, which is usually found in the Edit menu.
· Data protection:
NaturallyFabulous.co.uk is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. Protection Acts 1984 and 1998 and any future legislation to ensure that your personal information is kept secure and processed fairly and lawfully. These are the Acts of Parliament, which set out principles relating to the use of Data to ensure that the rights of the person who is the subject of the Data are protected under the law.

DAMAGE TO YOUR COMPUTER

NaturallyFabulous.co.uk makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. NaturallyFabulous.co.uk will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

INSPECTION

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

PAYMENT

Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro & Paypal. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to NaturallyFabulous.co.uk, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

CUSTOM DUTIES AND OTHER TAXES

We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.

RISK AND OWNERSHIP

Risk of damage or loss of the goods shall pass to you on delivery or, if you fail to take delivery of the goods, at the time when the goods are delivered (or delivery is attempted) to you in accordance with your instructions.
Title in the goods shall pass to you upon delivery of the goods and on our receipt of full payment. Legal ownership of the goods will immediately revert to us if we refund any such payment to you or if the goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.

DESPATCH

Every effort is made to ensure that your order is despatched within 1 working day of order paid by credit/debit card.
If your ordered item is temporarily out of stock, we will endeavour to ship your complete order within 5 working days. If expected dispatch is longer than 5 working days, we will part ship your order and contact you to advise of expected delivery times.
Please note that we do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any mailing or courier service companies) that we may use to deliver your order.

DELIVERY

The method and address for delivery shall be as specified in your order. Parcels may require a signature on delivery. If you will not be at your home address during normal office hours, you may wish to give us an alternative delivery address, such as a work address. Please ensure we have the full address including your full postal code (PO Box addresses are not acceptable for delivery) and a contact telephone number.

Orders to one address may be delivered in one or more deliveries. Any delivery timescales are indicative only. If you would like to send your order as a gift, you can select the gift-wrap option at the options stage of the checkout process. You will then be offered the opportunity to add a gift note with a personal message. If you select the gift-wrap option. If you would like any additional information about deliveries to the or any information about International deliveries please contact our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.

CANCELLATION RIGHT

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our returns & exchanges policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice to our customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.

RETURNS & EXCHANGES

We do hope you will be delighted with your purchases. If for any reason your are not pleased with your purchase, please return the goods, unused and in their original packaging, within 15 working days from receipt of the goods to Customer Service, NaturallyFabulous.co.uk, PO Box 348, Keighley, BD20 7WZ, UK for a refund or an exchange. Please note that, for reasons of hygiene, we are unable to offer refunds or exchanges on any opened or used product.
We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address. We strongly recommend that returns are sent by 'insured registered delivery' and the original proof of posting is kept. Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Return postage for goods returned for any other reason shall be solely at your cost.
Once we receive the goods in their original condition, any payments made by you for your purchase will be refunded in full within 30 working days or, where applicable, replacement goods will be despatched to you as soon as possible with no further costs for you.

DAMAGED GOODS

You should inspect the goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt of goods. The goods should be promptly sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement including postage.

COMPLAINTS

If you wish to contact us to complain about any matter in regard to the merchandise, please contact customer services team by e-mail at customerservice@NaturallyFabulous.co.uk, or call them on +44 844 801 1068 between 9am - 5pm Monday – Friday.

INTELLECTUAL PROPERTY

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of NaturallyFabulous.co.uk, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

NON-WAIVER

No failure to exercise and no delay on the part of NaturallyFabulous.co.uk in exercising any right, remedy, power or privilege of NaturallyFabulous.co.uk under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of NaturallyFabulous.co.uk.

THIRD PARTY RIGHTS

It is agreed that any person who is not a party to any contract between you and us shall not be allowed to rely on or enforce any term of any such contract and the contracts (Rights Of Third Parties) Act 1999 is expressly excluded.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. These terms & conditions do not affect your statutory legal rights.


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